Return & Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information on our return policy.
RETURNS
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
RETURN PROCESS
To return an item, please contact customer service to obtain a Return Adress. After receiving the address, place the item securely in its original packaging and [include your proof of purchase].
Your return shipment is free of charge in some cases. If you return an item and the reason for return isn't a result of an Tidyiacs error, the cost of return shipping will be deducted from your refund.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 30 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- perishable items
- intimates
- gift cards
- custom items
- digital products
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at our Support Center.
Orders can be canceled if the cancellation request is made before the delivery time and the website indicates that cancellation is possible.
Our store does not impose a time limit for order cancellations. If the order has not been shipped, we support order cancellations.
After placing an order, we will process it within 2-3 days.
Please Note
If the return is due to the consumer's reason, the consumer is responsible for shipping costs. Specific fees depend on your chosen courier company.
If the received goods are damaged or incorrect due to our fault, the consumer is not obligated to bear the return shipping costs.
Return Responsibility
Contact customer service to initiate a return request and obtain the return address. Upon receiving the address, securely pack the item in its original packaging and include [your receipt].
We will always issue a refund under the following circumstances:
Received goods are defective/damaged
We are not responsible for returns prior to shipment.
Non-refundable fees: Customers who select expedited shipping upgrades at checkout.
Return Address
Country: China
Province: Guangdong Province
City: Dongguan City
Address: Xiaobai Ju Supply Chain, 4th Floor, Building B, Keshui Jingu, No. 1 Dongfeng West Road, Dali Village, Qingxi Town
Contact: Du Zuojun (Qyq)
Postal Code: 523648
Phone Number: 13360663005
📦 Small Parcels (up to 2 kg)
📦 Medium Parcels (2-10 kg)
📦 Large Parcels (>10 kg)
Important Notes:
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Please enclose a return document to avoid customs fees!
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Economy options may have longer delivery times – choose based on urgency.
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For bulk goods (>45 kg), discounts can be negotiated with freight forwarders.
